Returns & Warranties

Faulty Goods or Product Issues?

If an item purchased from Simmer & Slice appears faulty or isn’t working as it should, please contact us first. We’ll discuss the issue and explain how to return it for inspection if needed.

If the goods are faulty, you normally have the right to reject them for a full refund within 30 days of receiving them. After this period, we will usually arrange a repair or replacement at no cost to you. If this does not resolve the problem, you may be entitled to a refund or price reduction in accordance with your statutory rights.

We may consult the manufacturer for technical advice or assessment, but we will remain your point of contact throughout.

Returning an Item for Inspection

Please contact us before sending your item so we can confirm the return address and arrange a suitable return method. We will cover reasonable return costs for faulty goods.

Package the item securely using suitable packing materials. Please do not use personal belongings, such as tea towels, as packaging.

Enclose a note with:

• Your name and full address

• Your daytime telephone number and email address

• Your order number or proof of purchase

• A brief description of the issue

Our customer support team is available Monday to Friday, 10am–5pm. Call us on 01782 572919 — we’re happy to help.

Your statutory rights are not affected.